R1000 reward gold cheque account

Good day,

I received an sms in January 2021 that I would get a R1000 should I open an fnb gold cheque account. They have advised that I should switch my salary (done), switch two debit orders (done), download the fnb app (done). I was further advised that the money would be paid in the same month once all the boxes are ticked. It did not happen. I was then by another consultant that the money would be paid within two weeks of the salary being switched, still to date nothing. I would really just like FNB to honour their agreement because they are a reputable bank and i trusted them with this and have switched my salary from my previous bank where I had no issues but thought since I was getting this incentive it is motivation to move to FNB. Sadly to say I am disappointed and regret switching to fnb because when I call I get transferred to different departments, no one can give me a good answer or no one wants to deal with my issue. I really hope fnb can pay this R1000 into my bank account as soon as possible as I have counted on this money and made arrangements accordingly. A quick response and swift action on this would be held in high regard. Warm regards