JC
Janine C
1 reviews | Active since Aug 2014
03 Jun 2015, 10:44
R10,000.00 taken out bank without consent
I have a dispute with regards to a Kulula Credit card I opened in 2006 and closed in 2010. Last year I started getting calls saying I owe money for this credit card and they requested proof of payment. The only proof I have (as it has been a few years) is my transunion record which shows the credit card was paid up over two months in 2010.<br> <br> SUBSEQUENTLY FNB have been allowing \set off"amounts go off my account towards this account without my consent. <br> <br> Last week R10"
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FNB (First National Bank)'s replyOfficial
03 Jun 2015, 11:49Hello janine@bi,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 697136 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 697136 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply03 Jun 2015, 11:49
Official
Hello janine@bi,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 697136 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 697136 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)