TJ
Tyron J
1 reviews | Active since Feb 2015
28 Oct 2019, 14:04
Quick to upgrade, very slow to downgrade
A simple request to downgrade from Premier to Gold cannot be fulfilled. 2 or 3 consultants phone me and does the exact same procedure. I have requested the change a month ago, The client has to follow up via email. Come on FNB.
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Replies (1)
FNB (First National Bank)'s replyOfficial
28 Oct 2019, 15:01Good day Tyron,
Thank you for taking my call earlier.
As per our telephonic conversation you have mentioned that the matter had been attended to and that the complaint can be
closed.
I would like to apologize for any inconvenience and frustration this has caused you.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
As per our telephonic conversation you have mentioned that the matter had been attended to and that the complaint can be
closed.
I would like to apologize for any inconvenience and frustration this has caused you.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply28 Oct 2019, 15:01
Official
Good day Tyron,
Thank you for taking my call earlier.
As per our telephonic conversation you have mentioned that the matter had been attended to and that the complaint can be
closed.
I would like to apologize for any inconvenience and frustration this has caused you.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
As per our telephonic conversation you have mentioned that the matter had been attended to and that the complaint can be
closed.
I would like to apologize for any inconvenience and frustration this has caused you.
Regards,
Hello Peter Complaints Team
***