1 reviews | Active since May 2009
Quick to take money & slow to pay it back on double interest paid
<p>I paid my credit card in full 10 days ago, but when I logged in I was stunned to see that I had been charged interest. When I phoned in at the call centre the agent told me I was being charged for last month (this is shocking that FNB would take so long to settle interest on accounts) , I explained to her that I had already been chaged for last month ( in fact double the amount I was charged this month had been deducted off my account??), she advised that it would take 7 working days to process my query and that she had no idea how long it would take to rectify the issue.</p>
Good Day RRR21,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is 982402
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)
Good Day RRR21,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is 982402
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)