JF
Jarryd F

1 reviews | Active since Sept 2012

17 Feb 2015, 08:38

Quick to list you as a slow payer, slow to remove

I recently fell into arrears on my FNB Personal Loan and noticed that a listing was made with the credit bureaus that I was in arrears. I have subsequently brought my account back up to good standing, yet have noticed that I am still listed as in arrears.<br> <br> Why is it that you are so quick to lodge bad information about my payment profile, yet when I request my information be updated with the bureaus it takes ages, and my email goes unanswered?<br> <br>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Feb 2015, 10:09
Official
Hello Jarryd F,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to FNB Loans who will contact you shortly.

Complaint reference 625836.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)