Quick to charge monthly fees, impossible to get assistance

am extremely frustrated with FNB's level of customer service. When you need assistance, it is almost impossible to get through to an actual person. You spend an unreasonable amount of time going through automated options, calling different numbers and trying to find someone who can actually assist. What is particularly frustrating is that FNB is very quick to deduct the monthly service fees from my account, but when you actually need the service you're paying for, getting assistance is a completely different story. As a business owner, I don't have the time to spend hours trying to get through to a bank. If I am paying monthly fees for banking services, I expect those services — including reasonable access to customer support — to actually be available when required. Please don't send me a generic response telling me to phone the same numbers I've already been trying. I need someone to actually contact me and resolve the issue. Very disappointed with FNB.