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sharne C
1 reviews | Active since May 2017
16 Jul 2019, 14:13
QUICK TO CALL TO OFFER A LOAN BUT I AM ON HOLD FOR 2 DAYS TO GET A SETTLEMENT LETTER
They are so quick to call you for a Loan or Credit Card, but you try calling that department. I have been on hold for 2 days. visited 3 branches all saying that they dont have that department with the branch. I have settled my credit card and need a letter to confirm that so that my family have a home. And still no reply. I have already opened a new Bank Account at Capitec, because I need a competent bank who values me.
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Replies (2)
FNB (First National Bank)'s replyOfficial
16 Jul 2019, 16:25Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply16 Jul 2019, 16:25
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
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sharne C's updateReviewer Update
17 Jul 2019, 19:04Can you please get the credit card department to call me. This is urgent. I need the settlement letter!!!
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sharne C's update17 Jul 2019, 19:04
Reviewer Update
Can you please get the credit card department to call me. This is urgent. I need the settlement letter!!!