QUICK TO APPROVE,SLOW TO REGISTER

I am a client of FNB, and recently sold my house to another client of FNB.With the new law, our property that we bought with a Lapa built by the previous owner, now had to get approved plans before we could sell.Based on feedback from other sellers in the estate, we proceeded with the sale while on the other side also getting the plans ready because according to them, ABSA and Standard bank both accepted the proof of submission to the City council as proof enough that the plans will be approved and thus proceeded with the registration process keeping the current owners in contractual obligation to see the approval through. NOT FNB. They refuse and with the current speed of the city council, the approval might take 6 months and the new home we bought might be lost if the seller decides to withdraw due to the time constraints. House sold is 98 Langeberg,equestria estate. When I phone, they only want to speak to the actual applicant even though I am the seller trying to get the process to proceed for all our sake's. Its extremely frustrating and no one will help. Plans are in. Submission slip received and now we wait!! It sucks.