pL
precious L

1 reviews | Active since Jul 2015

29 Jul 2015, 11:44

Quick response and assistance

I had a complaint over an experience and treatment I received from the branch earlier this month over card replacement and problem I encountered at the branch, amazingly Mr Basson and Hanlie responded within hours of my online complaint and their patience with me was amazing. He was not in branch when I arrived but ensure I was helped by Hanlie.<br> <br> My greatest gratitude to both of them. I managed to receive my card and change my details. Continue ensuring client service is excellent at the branch.<br> <br> thank you

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Jul 2015, 12:00
Official
Hello nthalent,

Thank you for this posting, feedback of this nature is always appreciated.

We are truly glad to hear of the wonderful service you have received from our staff.
***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)