KG
Kenneth G

1 reviews | Active since Aug 2016

11 Aug 2016, 08:55

QUICK AND HASSLE FREE

<p>I accidently sent money to the wrong e-wallet number and mis-typed a number by one digit. I reported the issue via my onlline bankin profile 48 hours later and the were able to retrieve my money and reverse it in a matter of a few hours. This exceeded my expectation. The even had the courtesy to write me an email that my reversal wa successfuly and that the money was back in my account. </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Aug 2016, 09:08
Official

I've received your compliment. Thank you so much for taking the time to compliment our staff members. I will be sure to pass on your thanks and comments to management remember we value you as our client and would like to thank you for banking with us at First National Bank. We endeavour to assist you with any requirements you may have in the future.

Ref 989180

Best Regards,
Complaints Resolution
Daffnie Govender
Email address: **********

Tel number: ********** (option one)