Questions and no answers.... Still waiting

For over 2 months money was withdrawn via cellphone banking out of my account, my number and the person who did cellphone banking's number differs with 2 digits. FNB ***** department kept me waiting for almost 4 weeks just to let me know they won't be liable for the money that was withdrawn out of my account. Questions they can't answer include like why would I be cellphone banking (sending ewallet) 02:30 in the morning to myself when I have my card with me. and why would I drive over 20 km to withdraw money when there is a ATM that is working in a 5 km radius from my home. How and when did I register for cellphone banking, when I specifically told the consultant I don't want anything to do with it the day I opened up an account, as well you need a bankcard and pin to register for it - so where did the person got my details within a month of opening an account at FNB?! Call centres keep me waiting for hours just to tell me they have to transfer me to someone else who can help. My bank card is on hard hold without anyone from FNB informing me what they are about to do with my account. FNB is TERRIBLE I'm closing up my account as soon as I get my money back.