Questionable service

I transferred my Funds out of my account yesterday and my balance was at 0. I did not use the account for anything since then. I logged in today and see my account is on -140.

I go on to secure chat and I am told that it's for pending transactions. Ok, but when I make a purchase, the funds are taken at POS even for pending transactions. The money is removed from my account and the transaction shows in pending. So where did this 140 charge come from? There is nothing even showing in my transactions to say it's for a specic charge, there's nothing there.

When I go on to live chat, (bear in mind I was on live chat for around 2 hours from 14:19 till 16:25) to help me they say that I must hold for them while they review my account and then I get a message, offering further assistance. Or thank you for chatting and contact us again. From the 5- 6 people I spoke to no one really assisted me to give me the answers I need or tell me anything. I just end up back in the queue. The next agent comes and says please hold while they read chat then they close chat after a few min. Then a guy comes on chat offering to sell me Value added products. Then leaves chat after I declined.

I am absolutely shocked by this service. I stayed loyal to them for years and now this happens.

I have been with FNB for almost 7 years and can probably count the number of times I went for assistance to them. This is the first time I spotted something like this and I'm not comfortable dealing with a bank that does these types of ***** things. How many other times this happened.

If my account is not restored to how it was then I will have no choice but say goodbye to FNB and move to a more transparent and honest bank.

Thank you.