Questionable service

I have been with CNN since my first job 10 years ago but recently your service has slipped. There's so many things I need to do with regards to my account and I was advised I'd be assigned a new banker but my old bankers details are under my profile months later. Such service will make people like me who are your future high net worth individuals to move to the likes of investec and forgo the brand loyalty we have with you. Because we are entry level private clients doesn't mean we deserve sub par service