Questionable competence when dealing with the client

On a monthly basis there is a problem with my cards - and every month it is a different excuse. Today I insisted on having a meeting to get the issues resolved once and for all. 1. The person in more interested in looking at other screens that at his client. 2. It took him 15 min to realize that he had no audio - so he was rambling constantly without even looking or providing the client an opportunity to talk 3. And when the realized the suffup - he would rather engage in childish tit for tat games to try and convince me that I have 2 card - where I only have one.

Is this the way FNB treats their clients or is this their option to resolve the problem. Frustrate the client, ignore the client and then childish games.

At present - what you offered this morning is not even close to what you advertise and your clients should be made aware of it