QUERY UNRESOLVED due to *********** STAFF

I would just like to commend you on your utterly useless Business Banking department. For months now we have tried to open a business account. After numerous follow ups this finally got opened, just to discover that there is yet another f-up.... My business partner is not linked to the account. So last week I phoned your *********** business department to request this to be done.... I also requested to escalate the matter - I was assured that this will be sorted by last week Friday. I followed up again 7/12/2015 just to be told that the matter was NEVER logged. How on earth do you expect to build a longstanding relationship if you can't get the basics right? The consultant asked whether I would like to speak to the manager on duty- an obvious response was given-YES-Only to hold on (AT MY COST) for 15min after which my patience ran out. So a rhetorical question, are there even supervisors on duty? I expect this very simple matter of literally linking the business account to my business partner's profile by tomorrow OR the very least get a senior person behind the other end of the telephone that will have the required skill set to action this request.