QUERY SINCE 21/11/2015 NOT RESOLVED - NO FEEDBACK

Can someone please have the courtesy of getting back to me. It been more than 10 business days since my original complaint. On Wednesday last week 2/12/2015 was the last time I have had any any contact with anyone from FNB, I spoke to Taryn (Taryn is apparently Catherine's Manager, Catherine is the Credit Card Specialist,ECS, who was handling my original complaint, who than passed me over to Taryn, who very unprofessional made her first call to me without even bothering to take the time to understand what had transpired with my case & was so rude & abrupt. During the call on the 02/12/15 Taryn promised to keep me updated & call me again on Thursday 3/12/2015. Unprofessionalism seems to be the only consistency I have experienced with FNB escalations team and their Manager Taryn, as I HAVE YET TO HEAR FROM TARYN OR ANYONE ELSE AT FNB. HELLO PETER REF 820714 - FNB REF 896603 AND 903108... FNB & its staff seem to have no concern for the rights of their customers, not even decency to even keep them up to date and informed. THIS IS CERTAINLY NOT HOW A BANK SHOULD TREAT ITS CUSTOMERS! Should this continue I will have no choice but to lodge a query with ombudsman's for banking services.