kL
khomotso L
1 reviews | Active since Jul 2013
23 Nov 2015, 17:40
query outstanding for 6 months
Very unpleasant service from FNB. I have lodged a query since June 2015 and it's still not resolved, Every time I call they tell me it has been escalated. How do you escalate for 6 months? I'm tired of calling for feedback, nobody calls to let me know what is happening. I'm considering cancelling my account with them because clearly there are more important and much bigger accounts they would rather attend to. This is affecting my profile!!!
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Replies (1)
FNB (First National Bank)'s replyOfficial
24 Nov 2015, 08:37Hello Hellomissk,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 818555.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 818555.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply24 Nov 2015, 08:37
Official
Hello Hellomissk,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 818555.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 818555.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)