Query not solved since 08 July 2017

<p>I attempted to withdraw €100 at an ATM in Rome and I did not receive the money. The meesage was that the transaction was declined and my card was returned by the machine. No receipt was issued for the transaction. Yet, when I arrived at the hotel there was an inContact message that R1588.56 was withdrawn. The same transaction that was declined on my side. This was all on 08 July 2017. I filled the Reversal Request form, received a reference number but to this day I have not received a formal response from FNB. No message on reversal of fees back into my account. Worse, call centre can't help because I recently changed to a Private Banking account and have no banker allocated to me yet. When you call Premier Banking they tell you about Private Banking. Why change my account to Private Banking if I haven't received the cards and banker yet. I'm livid. This is too frustrating!!!</p>