Query not resolved in over 2 months

I am writing with regards to a pending query that has been pending for well over 2 months now. I have a legal policy with FNB for two years now, of which I have been making payments for over 2 years until March and April 2015 due to me not updating my banking details when I changed banks. I called tbe legal call center before the policy lapsed and requested that my policy continue deducting in my new Absa account, of which I did provide details for.<br> <br> The lady I spoke to reinstated my funeral cover instead of my legal cover, which in turn caused my legal policy to lapse and the cover was revoked, as I had my husband's case active at the time(May). A lady named Wafika, advised that she will listen<br> to the telephonic recording to confirm whether I had requested for the Legal cover to be reinstated or the funeral cover. It was later confirmed that I had requested for the legal cover to be reinstated,but the agent reinstated the policy on the FNB account, which I am no longer using. This caused the policy to be unpaid.<br> <br> The battle for this matter to be resolved is still ongoing. All I'm getting are empty promises, while my time and money is being wasted from calling their call center.