Query not attended to

On 18 February 2015 at 10:45, I called FNB to ask them to remove my name from their mailing list. The agent, Nontombeko, explained to me that if they remove my name, they will have to take away my e-bucks rewards. I perceived this as a threat and asked to be transferred to her team leader, Serushka Pillay. I was told to stay on the line and waited more than 6 minutes and then hung up.<br> I then called their complaints dept and spoke to Fiona and was told my query will be resolved within 48 hours. I waited for a couple of days with no response from FNB and decided to call back today, 26-02-15.<br> I was then told by Winnie, in the complaints dept, that they had a backlog and that Sureshka will call me back. She called me back only to say that she never received the query and didn't know about the call. She also told me that the agent was wrong and that they won't take away my e-bucks rewards. This just upset me more because it wasnt just about the e-bucks anymore, but I was promised feedback in 48 hours, but I had to initiate another call. <br> I pay for a service and when I need feedback I get treated like a nobody and given excuse upon excuse and no one wants to take responsibility.