Query never resolved

My complaint I wrote here on the 1st October 2015 has not been resolved by FNB, instead I have been sent to pillar to post by departments claiming that they are not responsible and some of them accusing me of applying for an over draft which I have not app**** for. Please read below.<br> <br> Good day<br> <br> FNB please remove the temp loan that was paid up in July on my credit bureau report.<br> <br> Regards <br> <br> Not Impressed: Now I have an enquiry on my name reflecting REF FNB BR MNG CBS CONSUMER(OVERDRAFT)C (021)<br> 446, this will reflect nagatively on my credit profile. Please also confirm that all the credit bureaus will be updated and enquiries removed.