QUERY FROM AUG 2015 STILL NOT RESOLVED!!!

Item: FNB (First National Bank)
Rating: 2
Author: Carmin M

I submitted a query to [Email Removed] regarding the ZERO balance on our ebucks account. Since inception this cheque account has not accumulated 1 ebuck!!??? <br> The query was submitted in August 2015. I received a response from Aaqidha Khan on the 07th Sept 2015 in which she needed more clarification which I responded to. That was the last I heard from FNB on this matter. I've sent other mails since asking when I will get a response - NOTHING to date!! <br> Shocking from FNB when you consider the amount of bank charges we pay - which by the way is VERY high - another issue I need to query - but if it takes 6 months with no resolution maybe we should just move to Capitec once and for all!!!!

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Replies (1)

FNB (First National Bank)'s replyOfficial

06 Jan 2016, 10:10

Hello CarminLee,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 843198.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply06 Jan 2016, 10:10

Official