BM
Babalwa M
1 reviews | Active since Nov 2018
26 Nov 2018, 23:29
Query about FNB and momentum pension fund
Good day
Im Babalwa Mangcaka an ex FNB employee...I have been receiving FNB pension fund claim correspondence and I have completed the claim form and emailed it together with all required documents to ********** but I have not recieved any feedback what so ever and I am very much dissapointed in the way they are handling the matter...Can I please be assisted with this regard atleast to be made aware that the matter is being attended or its being processed or something.....just some indication of some sort.
My email is **********
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
27 Nov 2018, 09:48Good day Babalwa,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, I have referred the matter to Momentum who will be in contact with you.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply27 Nov 2018, 09:48
Official
Good day Babalwa,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, I have referred the matter to Momentum who will be in contact with you.
Regards,
Hello Peter Complaints Team
*** (option one)
BM
Babalwa M's updateReviewer Update
27 Nov 2018, 22:51Good Day!
Thank you FNB for the effort of attending my query, but Im still not happy with regards to momentum because I have'nt been contacted by them at all.So my query is not yet resolved....Again can I please get assistance in resolving this matter ,and that is to be akcnowledged by momentum and communicate with me regarding the claim I have submitted.
BM
Babalwa M's update27 Nov 2018, 22:51
Reviewer Update
Good Day!
Thank you FNB for the effort of attending my query, but Im still not happy with regards to momentum because I have'nt been contacted by them at all.So my query is not yet resolved....Again can I please get assistance in resolving this matter ,and that is to be akcnowledged by momentum and communicate with me regarding the claim I have submitted.