Queries passed on, no results

1. Visited Brackendowns branch: Change surname @ arrange for use of cards internationaly. Assitant did convert my account to purchase online - not what I asked for. Surname still not changed as they do not accept the South African Identity document. Why do we bother to get a Id,as it is not accepted as a official document. 2. Phone into the call centre, after speaking to 8 people, finding more problems that exist on my accounts, with no resolutions. CAlled * 4, transferred to various departments. 3. Visit Alberton branch for a final attempt to get my life in order. Offline, with no "Will call you back", or any other good customer service initiatives