***Q Internet Forex Payments FNB

For the love of all things FNB, I am overseas. I need urgent assistance and have emailed 2 days ago...get a blurb email saying we'll get back to you. Why is the service so bad, I had an issue before. It was solved by a chap named Jan...FNB internet banking app is awful. Anyone that can help please reach out, if you're not in SA imagine My number is ***. I need help