****py service fnb

What is it with positioned institutions. I write with great frustration at the total shambles fnb is. For awhile now I have emailed phoned but no joy no replies. I am trying to track 2 fnb accounts of mine that went to debt review. I phoned today the gentleman put me through to the fnb debt review centre after explaining I am off debt review I need to track my accounts to make arrangements What a disgusting shamboluc service. After 20 minutes of painfully listening to a robot the phone rang, and icwas immediately put through to customer service survey on a scale of. What service I didn't even speak to a consultant, the consultant passed me straight through. Livid from waste in my time I phoned again, same story but decided to leave a message and as stated said leave after tone, waited for tone then the phone just ended couldn't even leave a message. Who ever is in charge of that department needs to be fired We can't sit on the phones for 20 to 30 minutes All I am ****** trying to do is find out where my accounts are. Fnb are quick enough to send threatening demand emails, but service socks Not only that I have strange companies proclaiming to be representing fnb and I just want confirmation. It is a joke and a disgrace I am also writing to the ombudsman Totally disgusted But ypur quick enough fnb to harass me but lack service when I follow up