KS
Kim S
1 reviews | Active since Apr 2020
17 Jun 2020, 12:23
****py Customer Service
Tried calling FNB Personal Loans after they debited my account and took my sons Maintenance on a date that is not my dr order date, meanwhile i have pd my installment at the end of MAY 2020 AS DISCUSSED, Having to hold on for 25 Minutes is a disgrace to get hold of a consultant in this COVID times one does understand having to wait a little longer but this is uncalled for, we all struggling because we either lost our jobs or was put on a no work no pay clause from our employers and for us to call you with the last airtime we have and for you to not answer is the Worst kind of service !!!! I will expect you to Call me back today still !
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Kim S's updateReviewer Update
18 Jun 2020, 12:08Good Day no one contacted me as yet, but i called the Personal Loan contact number again and spoke to a consultant that assisted me, however i am not satisfied as yet. I have been temporarily laid off from work as a result of the C19 pandemic, i paid my installment last month and the month before on the dates that i got paid. The consultant told me that i have gone over the amount of months that i needed to pay my loan i still owe R3069, my installment amount is R1622.78, they debited my account when my son maintenance of R1000 came in on the 13th June, bear in ind my son is 2 yrs old and needs toiletries every month, you debited my account I NEED THE MONEY REVERSED SO I CAN BUY MY SON HIS TOILETRIES INCLUDING NAPPIES WHICH HE DESPERATELY NEEDS, SO no I cannot wait for the consultant to speak to her supervisor and if he says yes she can put in a request which will take 3-5 working days to have my sons R529 REVERSED!. How heartless of you as my banking institution of choice in this Pandemic times, i also told the consultant i will be able to pay my installment this month and next month which will close the account.
KS
Kim S's update18 Jun 2020, 12:08
Reviewer Update
Good Day no one contacted me as yet, but i called the Personal Loan contact number again and spoke to a consultant that assisted me, however i am not satisfied as yet. I have been temporarily laid off from work as a result of the C19 pandemic, i paid my installment last month and the month before on the dates that i got paid. The consultant told me that i have gone over the amount of months that i needed to pay my loan i still owe R3069, my installment amount is R1622.78, they debited my account when my son maintenance of R1000 came in on the 13th June, bear in ind my son is 2 yrs old and needs toiletries every month, you debited my account I NEED THE MONEY REVERSED SO I CAN BUY MY SON HIS TOILETRIES INCLUDING NAPPIES WHICH HE DESPERATELY NEEDS, SO no I cannot wait for the consultant to speak to her supervisor and if he says yes she can put in a request which will take 3-5 working days to have my sons R529 REVERSED!. How heartless of you as my banking institution of choice in this Pandemic times, i also told the consultant i will be able to pay my installment this month and next month which will close the account.