Pvt banking collects fees but no client care

I have sent emails requesting my entire portfolio be closed. because of no client care. It is clear that I was being ignored and my business means nothing to fnb, yet they collected hefty monthly fees. I had received no responses thus I withdrew all my funds from all accounts so they close all my accounts with immediate effect. The final straw was this morning when I discovered that they also messed up my business account, by sending a replacement card to a branch that has been closed for 2 weeks and their client services did not even know the branch is closed. That was totally shocking for them to expect a disabled person run around looking and begging for service. I am totally disgusted in the way this matter has been dealt with. Needless to say my friends with business accounts will also take their business elsewhere soon. And they will remind them it’s the way they treated me.