putting the customer last

My phone's data does not work because it says i have left my home network but roaming is not turned on. although i am still in South Africa.

I call the call centre, and explained the problem. After having to go through a complete verification including having to give up personal banking information like bank transactional history on my bank account which has nothing to do with my sim cards, i was told that i cant be helped and that i need to send an email.

the call centre agent already knew that i needed to send an email but still made me go through banking verification which i was super uncomfortable with but he told me it needed to be done - hog wash.

i then asked to speak to a manager to ensure i got a "Rate the agent" email which literally comes after each phone call i make. but "conveniently" didnt come this time after the people said it will get generated.

I then went onto facebook and spoke to the help and asked for a complaints form. and "conveniently" i dont get a reply at all.

It seems like the bank "conveniently" doesnt give a ****.