Putrid Service

I took out a personal loan with FNB in April 2019, on the 1st of October 2020 I was furnished with settlement figure which I paid in full the very same with the expectation FNB Personal Loans Division will update their records accordingly and close the account.

A month letter I noticed the account is still active not closed, on the 3rd of November I called in, spoke to Floyd Monarong who asked I email him proof of payment along with settlement letter which I did and copied ***. Follow ups were made by emails and no feedback was received. Further follow ups where made on the 10th November Mervin De Bryun advised he can see proof of payment from his system and the matter has been escalated to Finance Department and he would give me feedback in 2-3 days - he never got back to me. On 25 November, I called in agained - Pearl Kubheka advised payment is not reflecting on their recon.

I have received Putrid Service from FNB Personal Loans Division.