Putrid online service!

The only time I get anything done at FNB is when I write a poor review on here!! It saddens me that it's come to this everytime!

Since 7 November I have been waiting for an account to be closed and I have been under the impression the account is closed because that's what Winston of secure chat told me. To only discover week's later the account is still there and I have been transacting in it accidentally. It was supposed to take 5-7 days to close with no reference number given. I am now being charged bank charges and is being forced to pay the bank charges or else the account won't be closed!! 😑 Other than that I have also taken out car insurance and man do I regret this!! I can't get hold of No1!! They don't answer their phones. They don't respond to emails and nothing can be done via secure chat!! And my absolute favorite is that the insurance was only supposed to kick in 1 Jan 2024 - but my first debit went off 1 Dec 2023 already!!!! Like WTHELL is going on FNB!!?? 🤔 🙈 😑 I REFUSE to pay R250 to close an account I closed 7 November and I would like to cancel the car insurance with immediate affect and be refunded for that ******* debit. If you're this *********** - I don't want to know what other trauma lies ahead for me!