1 reviews | Active since Sept 2014
Putrid Disgusting Non Existent Customer Tech Support!
I ported my company cell number to FNB Connect from Vodacom on Fri.29 Jan.2021. Biggest mistake ever. Constantly receiving sms text messages stating insufficient funds to load data after a debit order was signed to go off against the business account on the 15th of every month. Tried calling customer service on 135 which is not working disconnecting all the time. Calling FNB General Customer Service is also useless as nobody answer even phoning 08.00 sharp. Then send an message via FNB Facebook social media page addressing the issue above I was informed by RB Jacobs that the problem will be addressed on Tuesday 2 Feb.2021 and someone from FNB Connect will call which never happened. This morning via Facebook page messenger I receive a message from RB Jacobs stating the team could not get hold of me on the supp**** cell number which is utter BS! Send him a screen shot to show that the phone is roaming on the Vodacom network and there is full signal strength in the area and there is airtime to make and receive calls. So there is no excuse stating the FNB Connect team could not get hold of me. This clearly shows that not only FNB Connect is an dishonest lying network but that customer tech sevice support is non existent. So I would highly advise people to stay way from FNB Connect due to utter dishonesty and non existent ultra **** poor putrid customer tech support from this network. I will be porting back to Vodacom as soon as posdible in the next few days. I am truly so disappointed in FNB and FNB Connect after stating FNB is a first class tech savy bank in the media and social media which is also a BS lie to the banking consumer in S.A.
