Putrid😡

I’ve logged onto the banking application requesting more information about Udemy. An agent Ashton ftom their Premier Suite responded and advised he’s attending to my query. 35 minutes later dololo. Is my question really rocket science that he need like over 30 minutes to respond? By the way, as I’m logging this complaint, he’s still attending to my query - a whole 40 minutes later. Pathetic 😡