Put the phone down in my ear

Took us 20 mins to speak to the correct department, after being shunted from person to person. Finally got to speak to an Indian lady who could not assist us, we knew how her banking app and message to the cell work better than she did. After repeating herself several times, and our frustration rising cause of her lack of knowledge, she decided to put the phone down in our ear, instead of transferring us to someone who knew what they were talking about. We will be moving bank the first chance we get