Put on hold

Absolute pathetic customer service and showing no respect for my time or money. The only way I can enquire about my credit card ***** case is via phoning *** which they informed me by sms that I should phone with my case number. After having to listen for minutes on end how valuably my call is and how busy they are I got through to an agent who asked me for my ID number and then put me on hold for 38 minutes at which time I gave up. This is not an isolated incident. I cannot follow up on my case other than by phoning it. Your usual response for using the APP does not apply here. Lately my service from FNB is so poor. I think I must get another bank.