RW
Ronald W
1 reviews | Active since Oct 2011
01 Oct 2015, 19:38
Purchasing Prepaid electricity problems
Using the FNB website as well as the Cellphone App, I attempted to purchase electricity - 1 this morning and 5 times this evening. The Cellphone app merely reported an issue has occurred without any details so I attempted to purchase the transaction again only to fail a further 3 times, the 4th time I received a different error: \Daily Limit Exceeded". I called into the number provided on the error log and was directed to online banking. Agent tells me to try this online - so I tired online and was greeted with a message 3rd party failure.<br> <br> My problem is this: according to FNB there is a daily limit to how many times I can purchase prepaid electricity"
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
02 Oct 2015, 08:06Hello RonaldWeng,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 772917.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 772917.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply02 Oct 2015, 08:06
Official
Hello RonaldWeng,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 772917.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 772917.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
