1 reviews | Active since Nov 2015
Purchased electricity less units loaded
<p>I just purchased elecricity via FNB and it loaded less than the amount i purchased! I purchased R120 only R76 loaded! I need my difference back because my account was debited with the full amount but less than that amount loaded!!</p> <p>I am unhappy of this!! FnB needs to refund my difference</p> <p> </p>
My Id number is ***088
My Id number is ***088
Good day Snedlalda,
We thank you for responding to our request.
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is 984776
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)
Good day Snedlalda,
We thank you for responding to our request.
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is 984776
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)