1 reviews | Active since Jul 2011
Purchased Airtime Via App. Still Not Received
<p>Saturday 11-02-2017 purchased R100.00 airtime via my fnb banking app and did not receive it, logged a call the next morning Sunday 12-02-2017, was given a reference number Of:RLI ********** 60.</p> <p>Yesterday 14-02-2017 I called to enquire and was told still investigating, I contacted @Rbjacobs on twitter and was told to contact him today if no answer. </p> <p>Up till now I have received no feedback depsite me tweeting ********** Kindly refund my R100 to my Account.</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. Ref ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. Ref ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Query was resolved thanks to @Rbjacobs, I was refunded.
Query was resolved thanks to @Rbjacobs, I was refunded.