Purchase / Reserved Funds
<p>I have fueled my vehicle on the 26th of July 2016 at an BP Garage on the 28th of July the money was deducted from my account the same amount that is held as reserved now more than a week later I phoned fnb to enquire about this issue as I have done a few times before which then they release the funds the same day, now they tell me that I have to fill in a dispute form and I have to wait for 7 working days to get my money released</p>
Good Day
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 985348
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Good Day
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 985348
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)