CG
Cherise G
1 reviews | Active since Sept 2020
10 Oct 2025, 10:37
Purchase Protect
Please can someone assist me with my purchase protect claim. My claim has been outstanding since 8 September. The last correspondence was 23 September in which I was asked for information that I had supp**** twice already. There is no response every time I ask for an update. What is happening with this department? I was told queries are resolved within 5 working days, it is now over a month. Why does no one even know about this product from FNB? FNB care as well as the chat service could not assist. I seem to only get assistance when i post here?
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Cherise G's updateReviewer Update
14 Oct 2025, 06:43Hi no one has contacted me yet. FNB insure sent me an email saying they tried to get a hold of me but I have no missed calls from them and the email did not address my concern either. The last i was told that Purchase protect is also a different department to fnb insure.
CG
Cherise G's update14 Oct 2025, 06:43
Reviewer Update
Hi no one has contacted me yet. FNB insure sent me an email saying they tried to get a hold of me but I have no missed calls from them and the email did not address my concern either. The last i was told that Purchase protect is also a different department to fnb insure.