TP
Tanya P

1 reviews | Active since Feb 2010

11 May 2015, 07:19

Punished for Upgrading my account

After being a client with FNB for the past 5 years, and having earned ebucks since that day all of a sudden I no longer qualify to earn ebucks because my monthly deposits aren't sufficient? This is totally unacceptable and disgusting! If you take away my ebucks I want the cash then. I don't earn a set salary so YES my monthly deposits will not be the same every month. You call this a reward system? What reward system takes away rewards? Oh yes that would be FNB eBucks! Don't call it a reward system when you are not rewarding your clients but rather taking away from them. Oh and I see that my FNB Connect is at Zero so that has been taken away as well. Warning to all FNB Clients, don't upgrade your account, you lose more than just your bank and service charges!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 May 2015, 08:50
Official
Hello tpixel,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 680959.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)