PSA: FNB does not respond to hellopeter complaints anymore

This is just to note for the benefit of other customers that FNB does not actually follow up on complaints posted here. The FNB account appears to be run by a bot. It always posts a private reply, but it only assigns a reference number. FNB does not follow up on these complaints. If you are desperate to get them to act, you will likely have better luck submitting your complaint by email to the CEO office on ***