PS4 Slim 1TB (Wrong order after 2 attempts)

On Monday 05 March 2018 I ordered the Sony PS4 1TB Slim, which comes with an extra DS4 Controller, FIFA 18 and Gran Turismo (I did this application online). On the morning of 06 March 2018 Digital Planet called me to confirm my order for delivery, but we discovered that there was an item missing in my package, which is Gran Turismo. As such, I refused to take delivery of the package and did not provide an address. The lady advised me to call FNB and sort it out with them, I called the Smart Device department and was greeted by a number of *********** employees who sent me from pillar to post. Transferring me to Sales, then to Digital Planet etc. I was finally assisted by a lady who falls under FNB Connect. She listenend attentively to my story, took down my details and promised to send an email to the Smart Device admin to sort out my issue.

Digital Planet called me again late afternoon (06 March) to ask me what is going on, they said they will keep calling me until I tell them where to deliver my package. On the morning of 07 March 2018 Digital Planet called me to find out whether I had resolved my issue with FNB, I said no it has not been resolved. I called the Smart Devices department again and was advised to cancel the order and re-apply. This sounds really ridiculous for 1 game that is missing, surely just sending the missing Gran Turismo to Digital Planet to add to my package is a simpler solution. In any case, I did this on the afternoon of 07 March 2018, I had the order cancelled and this time I app**** telephonically. The lady confirmed the order with me at the end of the application process, which was correct. Even the document she sent me (quotation) has the correct items. The problem is Digital Planet called me a few minutes later for delivery and the SAME item was still missing. They advised I sort it out with FNB, AGAIN. Must I continue to cancel and re-apply until someone gets my order right? Surely this cannot be. I REFUSE to take delivery of an incomplete package, that is not what I signed up for.

Between the 06th and 08th of March 2018 I have laid complaints with the Sales and Service Complaints division, my Private Banker and the Smart Devices Department. To date there is still no resolution, for a simple issue of having ONE game missing in my package. My banker does not even respond to my follow up emails anymore. To make things worse, I discovered today that this deal does not even appear on the website anymore, a deal which was labelled as "new" just last week. I honestly do not know what to do anymore. If someone out there even cares to assist me, please do.

Hoping for a speedy resolution.