Providing service I actually pay for??

All the promises that come with Private Clients account have gone out the Window and my account is only a week old. Charging a ridiculous amount for better more specific and careful service and I feel like they actually want less to do with me. I urgently needed the help of my Banker with the purchase of a car and I still haven't heard from him since last week Thursday. In the process of buying a house and I dread to think about having to deal with this place, see if they hold up on the promise of 'preferential loaning rates' but if the service I've received this far is anything to go on... not looking positive. Not only do I want a new Private Banker but also this months fees waived. If I don't get the perks of Private Clients, why should pay for it?