Providing incorrect information to customers.

I simply requested the guys from FNB life to directly pay the mortgage funds directly into the mortgage account. First the failed to do so and the lady apologized and advised that the next payment will be made directly into the mortgage account. To my surprise the fund were made available to my account number and it was hammered by debit orders and my mortgage will be in errears by two months . This service is totally poor. Guys for the last time please pay the funds to my mortgage account not my account number. Will be cancelling my insignificant business I have with FNB. I am fed up with this Bank. Even my overdraft claim with I submitted with the mortgage claim has not been addressed.