Prove me wrong?

I love my bank, FNB.

The people who work there, need to know this. FNB is my bank, I do not work there. I would like to be treated in the same manner as my fees are deducted each month. On time, no delays, no fees incurred on collecting outstanding debts, client has more loans than we can offer. Etc etc

My bank has created an app that allows you to manage everything. But, when you have an issue, then nobody is interested.

You must find someone to resolve your issues and specifically find the department that can resolve your issues and contact them directly. And this is after I used the app and secure chat. And yet, nobody within FNB can communicate among themselves to resolve my issues.

I'm probably old school and expect that when I contact FNB, FNB will not tell me to contact FNB.

Regards,

Nizar Adams ***