Provate banking useless, not helping

FNB Private banking is becoming useless. Its so frustrating. I lodged a query in April of suspected *****, my profile was locked and I had to visit the branch two times to unlock my account.....but still there is one account which is still on hold and I am being told to go to the Branch again. I cant use the account and I need to.

As for the private banker , never available on the phone and does not return emails its like I'm chatting to myself on email. Disgusting

Maybe its time I pack my bags and knock on another bank's doors.