Proof of Terms and Conditions on the FNB BANKING MOBILE APP

<p>I took FNB up on a short term loan. I accepted the calculated repayment period and amount. To my surprise I made a deposit into the bank and FNB automatically took this money to repay the short term loan. I requested that my premier banker send me screen shots from a FNB Banking App platform showing me where this T&C appears as I do not recall reading this condition. He said he can only send me the T&C’s - but he can’t show me on the FNB Banking App where they are and he is sure that the App department won’t be able to either and I should have taken these screen shots myself.</p> <p>I just want proof of this T&C appearing on the FNB BANKING APP. I may have read it and misunderstood or I may have not read all the T&C’s and missed this clause – in which case I apologise. But I want proof that it did direct me to this T&C from an FNB BANKING APP platform. </p> <p>If FNB can’t proof that their Banking App directs clients to this condition of the short term loan – should I take it up with the Ombudsman?</p>