Proof of residence

My daughter (who lives with me) got notification by post, that her new bank card was ready to be collected.<br> It was sent to the wrong branch. She went to the the specified branch to collect it only to be told that she had to prove where she lived. Please remember that this was an existing account and all the details on it are up to date. She said she did not bring it with her. the lady gave her a form for me to fill in ,as my name is on all the accounts that come to our house, and that the card would be sent to the branch that we deal with. Pinelands. Today she went to collect it once again, taking the form and my accounts with her. They refused to accept either of the documents, stating that the form was incorrect. I then took her back to collect it with my documentation. Which they also refused to accept. I then went to Standard Bank and got detailed printout of my home loan and although the ERF numbers corresponded, They STILL would not accept my documents.<br> I find this attitude petty and very, very unhelpful and I have advised my daughter to close her account with them. So she has still not received her new card. It is payday and she cannot access her account.TOTALLY UNACCEPTABLE