Proof of Purchase

I took out a phone with FNB Connect last year via the mobile banking app. I didnt recieve any contract and/or any form of proof of purchase. I now have lost my phone and claiming from insurance however they now need that proof of purchase to process the claim. The invoices Im getting doesnt stipulate the IMEI number thus they are valid to process. I called in on Monday and was advised that I will get it yesterday which I didnt. Today I call in at 08:01am to follow up and I spoke to Setshego Kgaloge who literally hung up the phone while I was speaking to her.

I am now requesting the call recording to be sent to me as I would like to take this up as I need her to be dealt with accordingly and in that process I want to be kept in the loop because as a premier banker I expect good service from FNB and not to be treated like trash.

I am still waiting for the proof of purchase and this is affecting the insurance claim and delaying the whole process and in the same breath I'm losing clients.

Can someone give me a call and email me the proof of purchase for my Iphone 12 128G and it must include the IEMI Number